Senior Customer Success Manager - Jumana Partners Business Services FZ-LLC (KEZAD)

Join Jumana Partners Business Services FZ-LLC as a Senior Customer Success Manager and help us grow our customer support operations in the UAE.

Location: KEZAD, Abu Dhabi, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Maintain health scores
• Spot churn risk and expansion
• Coordinate with support and product
• Run business reviews and renewals
• Onboard customers and drive adoption

Requisition: JR-26-012786

• Presentation skills
• Customer success experience in SaaS
• Data-driven approach
• Strong relationship skills
• Arabic and English
• 5+ years of relevant experience

Medical insurance, Housing allowance, Transport allowance, Visa and Emirates ID processing, Training allowance