Junior Technical Support Engineer - Hadiya Partners Customer Care LLC (Downtown Dubai)

Join Hadiya Partners Customer Care LLC as a Junior Technical Support Engineer and help us grow our customer support operations in the UAE.

Location: Downtown Dubai, Dubai, UAE. Employment type: Full-time.

Key responsibilities:

• Maintain the knowledge base
• Reproduce bugs and escalate to engineering
• Communicate clearly with customers
• Track tickets in Zendesk or Freshdesk
• Troubleshoot product and software issues

Requisition: JR-26-012759

• Strong problem-solving
• Technical support experience
• Degree in IT
• Written communication
• Understanding of networks and APIs

End-of-service gratuity as per UAE law, Housing allowance, Training allowance, Performance bonus, Professional certification support, Transport allowance