Junior Call Centre Team Leader - Pinecrest Ventures Telecom Services (Sheikh Zayed Road)

Join Pinecrest Ventures Telecom Services as a Junior Call Centre Team Leader and help us grow our customer support operations in the UAE.

Location: Sheikh Zayed Road, Dubai, UAE. Employment type: Contract.

Key responsibilities:

• Manage schedules and attendance
• Run daily huddles
• Report KPIs and trends
• Coach agents and monitor quality
• Handle escalations

Requisition: JR-26-012723

• Coaching skills
• Reporting skills
• Calm under pressure
• 2+ years as a call centre team leader
• Workforce management knowledge

Staff meals, Professional certification support, Training allowance, Relocation support, End-of-service gratuity as per UAE law, Transport allowance