Technical Support Engineer - Jumana Partners Business Services FZ-LLC (Deira)

Jumana Partners Business Services FZ-LLC has an opening for a Technical Support Engineer based in Dubai.

Location: Deira, Dubai, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Communicate clearly with customers
• Troubleshoot product and software issues
• Maintain the knowledge base
• Reproduce bugs and escalate to engineering
• Track tickets in Zendesk or Freshdesk

Requisition: JR-26-012669

• Strong problem-solving
• Technical support experience
• Understanding of networks and APIs
• Written communication
• Degree in IT
• 2+ years of relevant experience

Annual leave of 30 days, Training allowance, Transport allowance, Visa and Emirates ID processing, Annual flight ticket