Senior Technical Support Engineer - Jumana Partners Business Services FZ-LLC (Al Ain)

Jumana Partners Business Services FZ-LLC is looking for a Senior Technical Support Engineer to join its team in Al Ain.

Location: Al Ain, UAE. Employment type: Permanent; 5-9 years of experience.

Key responsibilities:

• Track tickets in Zendesk or Freshdesk
• Troubleshoot product and software issues
• Reproduce bugs and escalate to engineering
• Maintain the knowledge base
• Communicate clearly with customers

Requisition: JR-26-012658

• Understanding of networks and APIs
• Technical support experience
• Strong problem-solving
• Degree in IT
• Written communication
• 5+ years of relevant experience

Training allowance, Relocation support, Professional certification support, Medical insurance