Junior Customer Service Representative - Xylon Group Customer Care LLC (Ajman)

Xylon Group Customer Care LLC is looking for a Junior Customer Service Representative to join its team in Ajman.

Location: Ajman, UAE. Employment type: Permanent.

Key responsibilities:

• Escalate complaints promptly
• Resolve queries and log cases
• Meet CSAT and handling-time targets
• Follow service scripts and quality standards
• Handle inbound calls, chat and email

Requisition: JR-26-012632

• Customer service experience
• Patience and empathy
• Computer proficiency
• Clear communication in English; Arabic is a plus
• Shift flexibility

Annual flight ticket, End-of-service gratuity as per UAE law, Relocation support, Housing allowance