Junior Customer Service Representative - Oryx Hill Group Contact Centre LLC (Masdar City)

Oryx Hill Group Contact Centre LLC has an opening for a Junior Customer Service Representative based in Abu Dhabi.

Location: Masdar City, Abu Dhabi, UAE. Employment type: Full-time.

Key responsibilities:

• Handle inbound calls, chat and email
• Escalate complaints promptly
• Meet CSAT and handling-time targets
• Resolve queries and log cases
• Follow service scripts and quality standards

Requisition: JR-26-012609

• Shift flexibility
• Clear communication in English; Arabic is a plus
• Customer service experience
• Patience and empathy
• Computer proficiency

Housing allowance, Transport allowance, End-of-service gratuity as per UAE law, Staff meals, Annual leave of 30 days, Medical insurance, Performance bonus