Customer Service Representative - Oryx Hill Group Contact Centre LLC (Masdar City)

Oryx Hill Group Contact Centre LLC is looking for a Customer Service Representative to join its team in Abu Dhabi.

Location: Masdar City, Abu Dhabi, UAE. Employment type: Temporary; 2-5 years of experience.

Key responsibilities:

• Resolve queries and log cases
• Escalate complaints promptly
• Handle inbound calls, chat and email
• Meet CSAT and handling-time targets
• Follow service scripts and quality standards

Requisition: JR-26-012608

• Customer service experience
• Computer proficiency
• Patience and empathy
• Clear communication in English; Arabic is a plus
• Shift flexibility
• 2+ years of relevant experience

Professional certification support, End-of-service gratuity as per UAE law, Annual leave of 30 days, Staff meals, Visa and Emirates ID processing