Senior Technical Support Engineer - Jumana Partners Business Services FZ-LLC (Deira)

Join Jumana Partners Business Services FZ-LLC as a Senior Technical Support Engineer and help us grow our customer support operations in the UAE.

Location: Deira, Dubai, UAE. Employment type: Permanent; 5-9 years of experience.

Key responsibilities:

• Communicate clearly with customers
• Track tickets in Zendesk or Freshdesk
• Maintain the knowledge base
• Reproduce bugs and escalate to engineering
• Troubleshoot product and software issues

Requisition: JR-26-012606

• Technical support experience
• Understanding of networks and APIs
• Degree in IT
• Strong problem-solving
• Written communication
• 5+ years of relevant experience

Transport allowance, Staff meals, Visa and Emirates ID processing, Annual flight ticket, Performance bonus