Senior Customer Success Manager - Orjuwan Group Contact Centre LLC (Dubai Investments Park)

Join Orjuwan Group Contact Centre LLC as a Senior Customer Success Manager and help us grow our customer support operations in the UAE.

Location: Dubai Investments Park, Dubai, UAE. Employment type: Contract; 5-9 years of experience.

Key responsibilities:

• Onboard customers and drive adoption
• Maintain health scores
• Run business reviews and renewals
• Spot churn risk and expansion
• Coordinate with support and product

Requisition: JR-26-012585

• Data-driven approach
• Strong relationship skills
• Customer success experience in SaaS
• Presentation skills
• Arabic and English
• 5+ years of relevant experience

Visa and Emirates ID processing, Transport allowance, Housing allowance, End-of-service gratuity as per UAE law, Relocation support