Technical Support Engineer - Orjuwan Group Contact Centre LLC (KEZAD)

Orjuwan Group Contact Centre LLC has an opening for a Technical Support Engineer based in Abu Dhabi.

Location: KEZAD, Abu Dhabi, UAE. Employment type: Permanent; 2-5 years of experience.

Key responsibilities:

• Communicate clearly with customers
• Track tickets in Zendesk or Freshdesk
• Troubleshoot product and software issues
• Reproduce bugs and escalate to engineering
• Maintain the knowledge base

Requisition: JR-26-012503

• Understanding of networks and APIs
• Technical support experience
• Degree in IT
• Written communication
• Strong problem-solving
• 2+ years of relevant experience

Performance bonus, Transport allowance, Medical insurance, End-of-service gratuity as per UAE law