Senior Technical Support Engineer - Orjuwan Group Contact Centre LLC (Sheikh Zayed Road)

Orjuwan Group Contact Centre LLC is looking for a Senior Technical Support Engineer to join its team in Dubai.

Location: Sheikh Zayed Road, Dubai, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Communicate clearly with customers
• Track tickets in Zendesk or Freshdesk
• Troubleshoot product and software issues
• Reproduce bugs and escalate to engineering
• Maintain the knowledge base

Requisition: JR-26-012489

• Understanding of networks and APIs
• Technical support experience
• Written communication
• Degree in IT
• Strong problem-solving
• 5+ years of relevant experience

Transport allowance, Relocation support, Annual leave of 30 days, Professional certification support, Visa and Emirates ID processing, End-of-service gratuity as per UAE law