Senior Call Centre Team Leader - Oryx Hill Group Contact Centre LLC (Al Reem Island)

Oryx Hill Group Contact Centre LLC has an opening for a Senior Call Centre Team Leader based in Abu Dhabi.

Location: Al Reem Island, Abu Dhabi, UAE. Employment type: Contract; 5-9 years of experience.

Key responsibilities:

• Coach agents and monitor quality
• Report KPIs and trends
• Run daily huddles
• Handle escalations
• Manage schedules and attendance

Requisition: JR-26-012432

• Reporting skills
• Calm under pressure
• Coaching skills
• 2+ years as a call centre team leader
• Workforce management knowledge
• 5+ years of relevant experience

Staff meals, Visa and Emirates ID processing, End-of-service gratuity as per UAE law, Medical insurance