Customer Success Manager - Xylon Group Customer Care LLC (Masdar City)

Xylon Group Customer Care LLC has an opening for a Customer Success Manager based in Abu Dhabi.

Location: Masdar City, Abu Dhabi, UAE. Employment type: Permanent; 2-5 years of experience.

Key responsibilities:

• Spot churn risk and expansion
• Onboard customers and drive adoption
• Coordinate with support and product
• Run business reviews and renewals
• Maintain health scores

Requisition: JR-26-012428

• Strong relationship skills
• Arabic and English
• Data-driven approach
• Customer success experience in SaaS
• Presentation skills
• 2+ years of relevant experience

Professional certification support, Training allowance, Performance bonus, Annual flight ticket, End-of-service gratuity as per UAE law, Visa and Emirates ID processing