Senior Call Centre Team Leader - Oryx Hill Group Contact Centre LLC (Al Barsha)

Oryx Hill Group Contact Centre LLC is looking for a Senior Call Centre Team Leader to join its team in Dubai.

Location: Al Barsha, Dubai, UAE. Employment type: Part-time; 5-9 years of experience.

Key responsibilities:

• Run daily huddles
• Report KPIs and trends
• Coach agents and monitor quality
• Handle escalations
• Manage schedules and attendance

Requisition: JR-26-012380

• Calm under pressure
• Workforce management knowledge
• Coaching skills
• Reporting skills
• 2+ years as a call centre team leader
• 5+ years of relevant experience

Housing allowance, Annual leave of 30 days, Visa and Emirates ID processing, Staff meals, Training allowance, Performance bonus