Junior Call Centre Team Leader - Hadiya Partners Customer Care LLC (Yas Island)

Hadiya Partners Customer Care LLC has an opening for a Junior Call Centre Team Leader based in Abu Dhabi.

Location: Yas Island, Abu Dhabi, UAE. Employment type: Full-time.

Key responsibilities:

• Handle escalations
• Coach agents and monitor quality
• Manage schedules and attendance
• Run daily huddles
• Report KPIs and trends

Requisition: JR-26-012379

• 2+ years as a call centre team leader
• Coaching skills
• Reporting skills
• Workforce management knowledge
• Calm under pressure

Staff meals, End-of-service gratuity as per UAE law, Annual flight ticket, Medical insurance, Professional certification support, Visa and Emirates ID processing