Junior Customer Service Representative - Jumana Partners Business Services FZ-LLC (Ajman)

Join Jumana Partners Business Services FZ-LLC as a Junior Customer Service Representative and help us grow our customer support operations in the UAE.

Location: Ajman, UAE. Employment type: Temporary.

Key responsibilities:

• Escalate complaints promptly
• Handle inbound calls, chat and email
• Resolve queries and log cases
• Meet CSAT and handling-time targets
• Follow service scripts and quality standards

Requisition: JR-26-012349

• Patience and empathy
• Computer proficiency
• Customer service experience
• Clear communication in English; Arabic is a plus
• Shift flexibility

Relocation support, End-of-service gratuity as per UAE law, Professional certification support, Housing allowance, Visa and Emirates ID processing, Medical insurance, Performance bonus