Junior Call Centre Team Leader - Orjuwan Group Contact Centre LLC (JLT)

Orjuwan Group Contact Centre LLC is looking for a Junior Call Centre Team Leader to join its team in Dubai.

Location: JLT, Dubai, UAE. Employment type: Part-time.

Key responsibilities:

• Coach agents and monitor quality
• Report KPIs and trends
• Handle escalations
• Manage schedules and attendance
• Run daily huddles

Requisition: JR-26-012299

• Coaching skills
• Calm under pressure
• Workforce management knowledge
• 2+ years as a call centre team leader
• Reporting skills

End-of-service gratuity as per UAE law, Housing allowance, Professional certification support, Medical insurance, Staff meals