Senior IT Support Specialist - Ostara Technologies LLC (Dubai Silicon Oasis)

Ostara Technologies LLC has an opening for a Senior IT Support Specialist based in Dubai.

Location: Dubai Silicon Oasis, Dubai, UAE. Employment type: Permanent; 5-9 years of experience.

Key responsibilities:

• Resolve first and second line support tickets
• Maintain asset records
• Escalate complex issues with clear notes
• Set up laptops, accounts and peripherals
• Support users on Microsoft 365 and Teams

Requisition: JR-26-012270

• ITIL awareness is an advantage
• Experience with Windows, macOS and Microsoft 365
• Basic networking knowledge
• Diploma or degree in IT
• Good customer service skills
• 5+ years of relevant experience

Staff meals, Professional certification support, Medical insurance, Visa and Emirates ID processing, Performance bonus, Annual flight ticket, Relocation support