Junior Technical Support Engineer - Hadiya Partners Customer Care LLC (Al Ain)

Hadiya Partners Customer Care LLC is looking for a Junior Technical Support Engineer to join its team in Al Ain.

Location: Al Ain, UAE. Employment type: Full-time.

Key responsibilities:

• Communicate clearly with customers
• Reproduce bugs and escalate to engineering
• Track tickets in Zendesk or Freshdesk
• Maintain the knowledge base
• Troubleshoot product and software issues

Requisition: JR-26-012257

• Technical support experience
• Degree in IT
• Strong problem-solving
• Understanding of networks and APIs
• Written communication

Performance bonus, Training allowance, Professional certification support, Staff meals, Transport allowance