Junior Customer Service Representative - Hadiya Partners Customer Care LLC (Al Nahda)

Join Hadiya Partners Customer Care LLC as a Junior Customer Service Representative and help us grow our customer support operations in the UAE.

Location: Al Nahda, Sharjah, UAE. Employment type: Contract.

Key responsibilities:

• Escalate complaints promptly
• Resolve queries and log cases
• Meet CSAT and handling-time targets
• Follow service scripts and quality standards
• Handle inbound calls, chat and email

Requisition: JR-26-012252

• Clear communication in English; Arabic is a plus
• Customer service experience
• Shift flexibility
• Patience and empathy
• Computer proficiency

Annual leave of 30 days, Annual flight ticket, Relocation support, End-of-service gratuity as per UAE law, Visa and Emirates ID processing, Transport allowance