Senior Customer Service Representative - Oryx Hill Group Contact Centre LLC (Jebel Ali)

Join Oryx Hill Group Contact Centre LLC as a Senior Customer Service Representative and help us grow our customer support operations in the UAE.

Location: Jebel Ali, Dubai, UAE. Employment type: Permanent; 5-9 years of experience.

Key responsibilities:

• Meet CSAT and handling-time targets
• Follow service scripts and quality standards
• Resolve queries and log cases
• Handle inbound calls, chat and email
• Escalate complaints promptly

Requisition: JR-26-011454

• Patience and empathy
• Clear communication in English; Arabic is a plus
• Computer proficiency
• Shift flexibility
• Customer service experience
• 5+ years of relevant experience

Annual flight ticket, Professional certification support, Annual leave of 30 days, Performance bonus, End-of-service gratuity as per UAE law