Call Centre Team Leader - Cobaltine Ventures Customer Care LLC (Downtown Dubai)

Cobaltine Ventures Customer Care LLC is looking for a Call Centre Team Leader to join its team in Dubai.

Location: Downtown Dubai, Dubai, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Handle escalations
• Run daily huddles
• Report KPIs and trends
• Manage schedules and attendance
• Coach agents and monitor quality

Requisition: JR-26-011415

• Calm under pressure
• 2+ years as a call centre team leader
• Reporting skills
• Coaching skills
• Workforce management knowledge
• 2+ years of relevant experience

Performance bonus, Medical insurance, Annual flight ticket, Training allowance