Junior Call Centre Team Leader - Orjuwan Group Contact Centre LLC (Ras Al Khaimah)

Orjuwan Group Contact Centre LLC has an opening for a Junior Call Centre Team Leader based in Ras Al Khaimah.

Location: Ras Al Khaimah, UAE. Employment type: Contract.

Key responsibilities:

• Report KPIs and trends
• Coach agents and monitor quality
• Run daily huddles
• Manage schedules and attendance
• Handle escalations

Requisition: JR-26-011341

• Workforce management knowledge
• Coaching skills
• 2+ years as a call centre team leader
• Reporting skills
• Calm under pressure

Staff meals, Performance bonus, Professional certification support, Annual flight ticket, Transport allowance, Training allowance, Relocation support