Customer Success Manager - Xylon Group Customer Care LLC (SAIF Zone)

Xylon Group Customer Care LLC has an opening for a Customer Success Manager based in Sharjah.

Location: SAIF Zone, Sharjah, UAE. Employment type: Contract; 2-5 years of experience.

Key responsibilities:

• Spot churn risk and expansion
• Coordinate with support and product
• Onboard customers and drive adoption
• Maintain health scores
• Run business reviews and renewals

Requisition: JR-26-011294

• Arabic and English
• Customer success experience in SaaS
• Presentation skills
• Data-driven approach
• Strong relationship skills
• 2+ years of relevant experience

Professional certification support, Relocation support, Annual leave of 30 days, Transport allowance, Housing allowance, End-of-service gratuity as per UAE law, Performance bonus