Senior Technical Support Engineer - Oryx Hill Group Contact Centre LLC (Dubai Marina)

Oryx Hill Group Contact Centre LLC is looking for a Senior Technical Support Engineer to join its team in Dubai.

Location: Dubai Marina, Dubai, UAE. Employment type: Permanent; 5-9 years of experience.

Key responsibilities:

• Reproduce bugs and escalate to engineering
• Troubleshoot product and software issues
• Communicate clearly with customers
• Track tickets in Zendesk or Freshdesk
• Maintain the knowledge base

Requisition: JR-26-011279

• Understanding of networks and APIs
• Technical support experience
• Degree in IT
• Strong problem-solving
• Written communication
• 5+ years of relevant experience

End-of-service gratuity as per UAE law, Professional certification support, Performance bonus, Relocation support, Housing allowance