Senior Call Centre Team Leader - Oryx Hill Group Contact Centre LLC (Dubai Internet City)

Join Oryx Hill Group Contact Centre LLC as a Senior Call Centre Team Leader and help us grow our customer support operations in the UAE.

Location: Dubai Internet City, Dubai, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Report KPIs and trends
• Handle escalations
• Run daily huddles
• Coach agents and monitor quality
• Manage schedules and attendance

Requisition: JR-26-011171

• 2+ years as a call centre team leader
• Reporting skills
• Calm under pressure
• Coaching skills
• Workforce management knowledge
• 5+ years of relevant experience

Relocation support, Transport allowance, End-of-service gratuity as per UAE law, Staff meals, Housing allowance