Senior Customer Success Manager - Hadiya Partners Customer Care LLC (Al Reem Island)

Hadiya Partners Customer Care LLC has an opening for a Senior Customer Success Manager based in Abu Dhabi.

Location: Al Reem Island, Abu Dhabi, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Coordinate with support and product
• Onboard customers and drive adoption
• Maintain health scores
• Run business reviews and renewals
• Spot churn risk and expansion

Requisition: JR-26-011167

• Arabic and English
• Data-driven approach
• Strong relationship skills
• Customer success experience in SaaS
• Presentation skills
• 5+ years of relevant experience

Performance bonus, End-of-service gratuity as per UAE law, Housing allowance, Visa and Emirates ID processing, Annual leave of 30 days