Senior Technical Support Engineer - Oryx Hill Group Contact Centre LLC (Masdar City)

Oryx Hill Group Contact Centre LLC is looking for a Senior Technical Support Engineer to join its team in Abu Dhabi.

Location: Masdar City, Abu Dhabi, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Troubleshoot product and software issues
• Communicate clearly with customers
• Reproduce bugs and escalate to engineering
• Track tickets in Zendesk or Freshdesk
• Maintain the knowledge base

Requisition: JR-26-011118

• Written communication
• Strong problem-solving
• Understanding of networks and APIs
• Technical support experience
• Degree in IT
• 5+ years of relevant experience

Visa and Emirates ID processing, Staff meals, Transport allowance, End-of-service gratuity as per UAE law, Housing allowance, Training allowance, Professional certification support