Senior Technical Support Engineer - Jumana Partners Business Services FZ-LLC (Dubai Silicon Oasis)

Jumana Partners Business Services FZ-LLC is looking for a Senior Technical Support Engineer to join its team in Dubai.

Location: Dubai Silicon Oasis, Dubai, UAE. Employment type: Permanent; 5-9 years of experience.

Key responsibilities:

• Track tickets in Zendesk or Freshdesk
• Maintain the knowledge base
• Troubleshoot product and software issues
• Communicate clearly with customers
• Reproduce bugs and escalate to engineering

Requisition: JR-26-011100

• Strong problem-solving
• Degree in IT
• Technical support experience
• Understanding of networks and APIs
• Written communication
• 5+ years of relevant experience

Visa and Emirates ID processing, Performance bonus, Staff meals, Housing allowance