Junior Technical Support Engineer - Orjuwan Group Contact Centre LLC (Dubai Internet City)

Join Orjuwan Group Contact Centre LLC as a Junior Technical Support Engineer and help us grow our customer support operations in the UAE.

Location: Dubai Internet City, Dubai, UAE. Employment type: Full-time.

Key responsibilities:

• Troubleshoot product and software issues
• Communicate clearly with customers
• Track tickets in Zendesk or Freshdesk
• Reproduce bugs and escalate to engineering
• Maintain the knowledge base

Requisition: JR-26-011073

• Understanding of networks and APIs
• Strong problem-solving
• Degree in IT
• Written communication
• Technical support experience

Professional certification support, Training allowance, Annual leave of 30 days, Transport allowance, Annual flight ticket, Housing allowance, Performance bonus