Customer Service Representative - Pinecrest Ventures Telecom Services (Al Barsha)

Pinecrest Ventures Telecom Services is looking for a Customer Service Representative to join its team in Dubai.

Location: Al Barsha, Dubai, UAE. Employment type: Contract; 2-5 years of experience.

Key responsibilities:

• Meet CSAT and handling-time targets
• Resolve queries and log cases
• Handle inbound calls, chat and email
• Follow service scripts and quality standards
• Escalate complaints promptly

Requisition: JR-26-011065

• Patience and empathy
• Computer proficiency
• Clear communication in English; Arabic is a plus
• Customer service experience
• Shift flexibility
• 2+ years of relevant experience

Training allowance, Annual flight ticket, Performance bonus, Visa and Emirates ID processing, End-of-service gratuity as per UAE law, Housing allowance, Professional certification support