Senior Technical Support Engineer - Xylon Group Customer Care LLC (Fujairah)

Join Xylon Group Customer Care LLC as a Senior Technical Support Engineer and help us grow our customer support operations in the UAE.

Location: Fujairah, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Maintain the knowledge base
• Track tickets in Zendesk or Freshdesk
• Reproduce bugs and escalate to engineering
• Troubleshoot product and software issues
• Communicate clearly with customers

Requisition: JR-26-011046

• Technical support experience
• Strong problem-solving
• Written communication
• Understanding of networks and APIs
• Degree in IT
• 5+ years of relevant experience

Performance bonus, Staff meals, Medical insurance, Visa and Emirates ID processing