Technical Support Engineer - Pinecrest Ventures Telecom Services (Ajman)

Join Pinecrest Ventures Telecom Services as a Technical Support Engineer and help us grow our customer support operations in the UAE.

Location: Ajman, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Reproduce bugs and escalate to engineering
• Maintain the knowledge base
• Troubleshoot product and software issues
• Communicate clearly with customers
• Track tickets in Zendesk or Freshdesk

Requisition: JR-26-010984

• Degree in IT
• Understanding of networks and APIs
• Technical support experience
• Strong problem-solving
• Written communication
• 2+ years of relevant experience

Professional certification support, End-of-service gratuity as per UAE law, Training allowance, Visa and Emirates ID processing, Annual flight ticket, Transport allowance