Junior Technical Support Engineer - Oryx Hill Group Contact Centre LLC (Deira)

Join Oryx Hill Group Contact Centre LLC as a Junior Technical Support Engineer and help us grow our customer support operations in the UAE.

Location: Deira, Dubai, UAE. Employment type: Full-time.

Key responsibilities:

• Troubleshoot product and software issues
• Maintain the knowledge base
• Track tickets in Zendesk or Freshdesk
• Communicate clearly with customers
• Reproduce bugs and escalate to engineering

Requisition: JR-26-010792

• Understanding of networks and APIs
• Strong problem-solving
• Degree in IT
• Written communication
• Technical support experience

Annual flight ticket, Training allowance, Relocation support, Medical insurance