Technical Support Engineer - Jumana Partners Business Services FZ-LLC (Mussafah)

Join Jumana Partners Business Services FZ-LLC as a Technical Support Engineer and help us grow our customer support operations in the UAE.

Location: Mussafah, Abu Dhabi, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Maintain the knowledge base
• Communicate clearly with customers
• Track tickets in Zendesk or Freshdesk
• Troubleshoot product and software issues
• Reproduce bugs and escalate to engineering

Requisition: JR-26-010745

• Understanding of networks and APIs
• Written communication
• Degree in IT
• Strong problem-solving
• Technical support experience
• 2+ years of relevant experience

Performance bonus, Training allowance, Relocation support, Medical insurance, Professional certification support, Transport allowance, Annual leave of 30 days