IT Support Specialist - Dunmore Cloud Services FZE (Ras Al Khaimah)

Dunmore Cloud Services FZE is looking for a IT Support Specialist to join its team in Ras Al Khaimah.

Location: Ras Al Khaimah, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Maintain asset records
• Support users on Microsoft 365 and Teams
• Resolve first and second line support tickets
• Escalate complex issues with clear notes
• Set up laptops, accounts and peripherals

Requisition: JR-26-010717

• Good customer service skills
• ITIL awareness is an advantage
• Experience with Windows, macOS and Microsoft 365
• Diploma or degree in IT
• Basic networking knowledge
• 2+ years of relevant experience

Annual flight ticket, Annual leave of 30 days, Medical insurance, Transport allowance, End-of-service gratuity as per UAE law, Relocation support