Junior Call Centre Team Leader - Xylon Group Customer Care LLC (ADGM Al Maryah Island)

Join Xylon Group Customer Care LLC as a Junior Call Centre Team Leader and help us grow our customer support operations in the UAE.

Location: ADGM Al Maryah Island, Abu Dhabi, UAE. Employment type: Full-time.

Key responsibilities:

• Report KPIs and trends
• Run daily huddles
• Manage schedules and attendance
• Coach agents and monitor quality
• Handle escalations

Requisition: JR-26-010664

• Reporting skills
• Calm under pressure
• Coaching skills
• 2+ years as a call centre team leader
• Workforce management knowledge

Visa and Emirates ID processing, Medical insurance, Annual leave of 30 days, Performance bonus, End-of-service gratuity as per UAE law