Senior Customer Success Manager - Hadiya Partners Customer Care LLC (Downtown Dubai)

Hadiya Partners Customer Care LLC is looking for a Senior Customer Success Manager to join its team in Dubai.

Location: Downtown Dubai, Dubai, UAE. Employment type: Contract; 5-9 years of experience.

Key responsibilities:

• Onboard customers and drive adoption
• Run business reviews and renewals
• Coordinate with support and product
• Maintain health scores
• Spot churn risk and expansion

Requisition: JR-26-010626

• Data-driven approach
• Strong relationship skills
• Presentation skills
• Customer success experience in SaaS
• Arabic and English
• 5+ years of relevant experience

Professional certification support, Housing allowance, Training allowance, Performance bonus, Annual flight ticket, Transport allowance, Visa and Emirates ID processing