Junior Technical Support Engineer - Xylon Group Customer Care LLC (Sheikh Zayed Road)

Join Xylon Group Customer Care LLC as a Junior Technical Support Engineer and help us grow our customer support operations in the UAE.

Location: Sheikh Zayed Road, Dubai, UAE. Employment type: Temporary.

Key responsibilities:

• Maintain the knowledge base
• Reproduce bugs and escalate to engineering
• Communicate clearly with customers
• Track tickets in Zendesk or Freshdesk
• Troubleshoot product and software issues

Requisition: JR-26-010559

• Technical support experience
• Understanding of networks and APIs
• Strong problem-solving
• Degree in IT
• Written communication

Training allowance, Medical insurance, Annual leave of 30 days, Performance bonus, Professional certification support, Relocation support, Housing allowance