Junior Call Centre Team Leader - Cobaltine Ventures Customer Care LLC (Business Bay)

Join Cobaltine Ventures Customer Care LLC as a Junior Call Centre Team Leader and help us grow our customer support operations in the UAE.

Location: Business Bay, Dubai, UAE. Employment type: Permanent.

Key responsibilities:

• Run daily huddles
• Handle escalations
• Report KPIs and trends
• Manage schedules and attendance
• Coach agents and monitor quality

Requisition: JR-26-010538

• Calm under pressure
• Coaching skills
• Workforce management knowledge
• Reporting skills
• 2+ years as a call centre team leader

Transport allowance, Visa and Emirates ID processing, Annual flight ticket, Staff meals, Professional certification support, Relocation support