Senior Technical Support Engineer - Oryx Hill Group Contact Centre LLC (Al Barsha)

Oryx Hill Group Contact Centre LLC has an opening for a Senior Technical Support Engineer based in Dubai.

Location: Al Barsha, Dubai, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Maintain the knowledge base
• Communicate clearly with customers
• Track tickets in Zendesk or Freshdesk
• Reproduce bugs and escalate to engineering
• Troubleshoot product and software issues

Requisition: JR-26-010489

• Understanding of networks and APIs
• Degree in IT
• Strong problem-solving
• Written communication
• Technical support experience
• 5+ years of relevant experience

Performance bonus, Medical insurance, Annual flight ticket, Visa and Emirates ID processing