Call Centre Team Leader - Cobaltine Ventures Customer Care LLC (Al Nahda)

Cobaltine Ventures Customer Care LLC is looking for a Call Centre Team Leader to join its team in Sharjah.

Location: Al Nahda, Sharjah, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Handle escalations
• Report KPIs and trends
• Coach agents and monitor quality
• Run daily huddles
• Manage schedules and attendance

Requisition: JR-26-010420

• Calm under pressure
• 2+ years as a call centre team leader
• Coaching skills
• Reporting skills
• Workforce management knowledge
• 2+ years of relevant experience

Annual flight ticket, Transport allowance, Professional certification support, Performance bonus, End-of-service gratuity as per UAE law