Senior Customer Service Representative - Hadiya Partners Customer Care LLC (Al Quoz)

Join Hadiya Partners Customer Care LLC as a Senior Customer Service Representative and help us grow our customer support operations in the UAE.

Location: Al Quoz, Dubai, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Meet CSAT and handling-time targets
• Handle inbound calls, chat and email
• Resolve queries and log cases
• Escalate complaints promptly
• Follow service scripts and quality standards

Requisition: JR-26-010403

• Clear communication in English; Arabic is a plus
• Computer proficiency
• Patience and empathy
• Customer service experience
• Shift flexibility
• 5+ years of relevant experience

Staff meals, Visa and Emirates ID processing, Relocation support, End-of-service gratuity as per UAE law