Technical Support Engineer - Cobaltine Ventures Customer Care LLC (Deira)

Cobaltine Ventures Customer Care LLC has an opening for a Technical Support Engineer based in Dubai.

Location: Deira, Dubai, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Troubleshoot product and software issues
• Communicate clearly with customers
• Maintain the knowledge base
• Track tickets in Zendesk or Freshdesk
• Reproduce bugs and escalate to engineering

Requisition: JR-26-010370

• Degree in IT
• Technical support experience
• Understanding of networks and APIs
• Written communication
• Strong problem-solving
• 2+ years of relevant experience

End-of-service gratuity as per UAE law, Training allowance, Annual leave of 30 days, Annual flight ticket