Junior Technical Support Engineer - Pinecrest Ventures Telecom Services (Sharjah Industrial Area)

Pinecrest Ventures Telecom Services is looking for a Junior Technical Support Engineer to join its team in Sharjah.

Location: Sharjah Industrial Area, Sharjah, UAE. Employment type: Full-time.

Key responsibilities:

• Track tickets in Zendesk or Freshdesk
• Reproduce bugs and escalate to engineering
• Maintain the knowledge base
• Communicate clearly with customers
• Troubleshoot product and software issues

Requisition: JR-26-009385

• Understanding of networks and APIs
• Technical support experience
• Degree in IT
• Written communication
• Strong problem-solving

End-of-service gratuity as per UAE law, Performance bonus, Housing allowance, Annual leave of 30 days, Visa and Emirates ID processing, Professional certification support, Transport allowance