Senior Technical Support Engineer - Hadiya Partners Customer Care LLC (Khalifa City)

Join Hadiya Partners Customer Care LLC as a Senior Technical Support Engineer and help us grow our customer support operations in the UAE.

Location: Khalifa City, Abu Dhabi, UAE. Employment type: Contract; 5-9 years of experience.

Key responsibilities:

• Troubleshoot product and software issues
• Track tickets in Zendesk or Freshdesk
• Reproduce bugs and escalate to engineering
• Maintain the knowledge base
• Communicate clearly with customers

Requisition: JR-26-009366

• Technical support experience
• Written communication
• Degree in IT
• Understanding of networks and APIs
• Strong problem-solving
• 5+ years of relevant experience

Annual leave of 30 days, Training allowance, Relocation support, Visa and Emirates ID processing, Performance bonus, Staff meals