Junior Customer Service Representative - Jumana Partners Business Services FZ-LLC (Al Barsha)

Jumana Partners Business Services FZ-LLC is looking for a Junior Customer Service Representative to join its team in Dubai.

Location: Al Barsha, Dubai, UAE. Employment type: Permanent.

Key responsibilities:

• Resolve queries and log cases
• Handle inbound calls, chat and email
• Meet CSAT and handling-time targets
• Follow service scripts and quality standards
• Escalate complaints promptly

Requisition: JR-26-009337

• Customer service experience
• Shift flexibility
• Computer proficiency
• Clear communication in English; Arabic is a plus
• Patience and empathy

Transport allowance, Visa and Emirates ID processing, Staff meals, Annual leave of 30 days, End-of-service gratuity as per UAE law