Senior Call Centre Team Leader - Jumana Partners Business Services FZ-LLC (Al Majaz)

Jumana Partners Business Services FZ-LLC is looking for a Senior Call Centre Team Leader to join its team in Sharjah.

Location: Al Majaz, Sharjah, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Run daily huddles
• Coach agents and monitor quality
• Manage schedules and attendance
• Handle escalations
• Report KPIs and trends

Requisition: JR-26-009161

• Reporting skills
• Coaching skills
• Workforce management knowledge
• Calm under pressure
• 2+ years as a call centre team leader
• 5+ years of relevant experience

End-of-service gratuity as per UAE law, Performance bonus, Professional certification support, Medical insurance, Housing allowance, Training allowance