Junior Technical Support Engineer - Jumana Partners Business Services FZ-LLC (Mussafah)

Jumana Partners Business Services FZ-LLC is looking for a Junior Technical Support Engineer to join its team in Abu Dhabi.

Location: Mussafah, Abu Dhabi, UAE. Employment type: Full-time.

Key responsibilities:

• Reproduce bugs and escalate to engineering
• Troubleshoot product and software issues
• Track tickets in Zendesk or Freshdesk
• Communicate clearly with customers
• Maintain the knowledge base

Requisition: JR-26-008431

• Degree in IT
• Strong problem-solving
• Written communication
• Understanding of networks and APIs
• Technical support experience

Housing allowance, Relocation support, Performance bonus, Transport allowance, Professional certification support, Annual flight ticket